Computer User Support Specialists provide technical assistance to computer users, answering questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Sample of reported job titles: Computer Specialist, Computer Support Specialist, Computer Technician, Electronic Data Processing Auditor (EDP Auditor), Help Desk Analyst, Information Technology Specialist (IT Specialist), Network Support Specialist, Network Technician, Support Specialist, Technical Support Specialist

 

Local Characteristics

  • Median Wage of $18.55/hr
  • 463 Employed Locally
  • Projected Growth, 2016-2021: 15%
  • Retirement Risk: 13% of Local Employees are Aged 55+
  • Gender Diversity: 29% of Local Employees are Female

NCRC/WorkKeys Targets*

Applied
Math
Workplace
Documents
Graphic Literacy
4 4 4

Training and Prep

More Info

*In 2017 NCRC/WorkKeys test names were revised from the older titles of Applied Math, Reading for Information, and Locating Information.