Office with several computer stations and people wearing headsets talking with customers on the phone

Customer Service Representatives interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Sample of reported job titles: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator

Local Characteristics

  • Median Wage of $11.46/hr
  • 1,917 Employed Locally
  • Projected Growth, 2016-2021: 10%
  • Retirement Risk: 16% of Local Employees are Aged 55+
  • Gender Diversity: 31% of Local Employees are Male

NCRC/WorkKeys Targets*

Graphic Literacy
4 4 4

Training and Prep

More Info

*In 2017 NCRC/WorkKeys test names were revised from the older titles of Applied Math, Reading for Information, and Locating Information.