Southwest Missouri has two ACT-certified Profilers with Frank Neely at the WIB and Troy Roland at the Joplin Job Center. Job profiling is geared to employers needing:
- A focus group format that promotes discussion between the employees (job incumbents) and an ACT-authorized job profiler
- A task list describing activities of the job with tasks tailored by the employees
- A customized Job Profile Report documenting the tasks of the job, skill levels required for the job, and the qualitative reasoning behind the skill levels provided by the job incumbents
- Results that can be used to support hiring, promotion, and training decisions
Step 1: Creating an Initial Task List
The profiler obtains background information about the job to be profiled from the company contact person and a tour of the job site. Using SkillPro®, ACT’s proprietary job profiling software, the profiler develops an initial list of the tasks most relevant to the job.
Step 2: Task Analysis
The profiler meets with subject matter experts—generally incumbent workers of the job being studied—who review and revise the list of tasks, adding, deleting, consolidating, or changing the wording of each task to make sure that the list accurately represents the job as it is performed in their company. Then the subject matter experts rate each task according to two dimensions: importance and relative time spent. The data are used to produce a criticality rating for each task. The subject matter experts review this revised task list and make any necessary changes. The resulting final task list establishes which tasks are the most critical to performing the job.
Step 3: Skill Analysis
The skills are reviewed one at a time. Profilers present detailed descriptions of each of the WorkKeys skills to the subject matter experts. To determine the relevance of the WorkKeys skill to the job, the subject matter experts independently identify the important tasks that require the skill and then discuss the work behaviors that specifically use that skill.
Then the profiler presents detailed descriptions of the WorkKeys skill levels to the subject matter experts. These descriptions include examples of problems or situations employees deal with at each level. The subject matter experts identify the relevant important tasks that require each skill level and decide which skill levels are necessary at the entry level and for effective performance of their job (i.e., cut or passing scores).
Step 4: Documentation
The profiler documents the results in a customized Job Profile Report containing a list of the tasks most critical to performance of the job and information on the WorkKeys skills and skill levels required for entry into the job and effective performance of the job. This report establishes the link between the tasks of the job and the WorkKeys skills and skill levels.